internal helpdesk · HamTicket
HamTicket — Internal ticketing software for accountable support
Günlük işleri dağınık mesajlardan net ve hesap verebilir bir iş akışına taşıyın.
Giriş
HamTicket: Internal ticketing software for accountable support
HamTicket ekiplere şunları yönetmek için tek bir çalışma alanı sunar: support requests, queues, SLA targets, roles and a knowledge base. It is made for IT, administration and internal support teams.
ortak bir operasyon rutini kurar: her işin bağlamı, sorumlusu ve görünür bir sonraki adımı vardır. Teams retain the history and reduce reliance on personal memory.
Use HamTicket to make routine work measurable without forcing people into a generic inbox.
Sorun
The cost of scattered work
İş sohbetler, aramalar ve tablolar arasında yürütüldüğünde sahiplik belirsizleşir ve önemli işler gözden kaçar.
The result is slower service, rework and management decisions based on incomplete information.
- Requests are lost between channels
- Priorities are not visible
- Ownership is unclear
- Repeat work consumes time
- Reporting arrives too late
Çözüm
How HamTicket brings order
HamTicket ortak bir operasyon rutini kurar: her işin bağlamı, sorumlusu ve görünür bir sonraki adımı vardır.
The workflow supports support requests, queues, SLA targets, roles and a knowledge base while giving managers a dependable view of progress.
- Capture work in one place
- Assign a clear owner
- Set priority and due dates
- Track status and history
- Review live operational indicators
Yetenekler
Capabilities for everyday work
HamTicket focuses on the tools a team needs to run the process consistently.
A single source of truth
Designed for the decisions people make every day.
Role-aware access
Designed for the decisions people make every day.
Actionable dashboards
Designed for the decisions people make every day.
Searchable history
Designed for the decisions people make every day.
Configurable workflow
Designed for the decisions people make every day.
Export-ready reporting
Designed for the decisions people make every day.
Nasıl çalışır
A practical path to launch
Start with the process your team already uses, then improve it with evidence.
Map your current process
Designed for the decisions people make every day.
Configure roles and workflow
Designed for the decisions people make every day.
Import the essential starting data
Designed for the decisions people make every day.
Review adoption with your team
Designed for the decisions people make every day.
Uygun
A good fit for
HamTicket works best when work needs a repeatable owner-led flow.
- Teams with recurring operational work
- Managers who need dependable visibility
- Organizations replacing spreadsheets
- Businesses ready to standardize a process
Uygun değil
Not the right fit for
A focused product is more useful than an overpromised platform.
- A replacement for every enterprise platform
- A consumer marketplace or checkout product
- A fit for teams with no repeatable process
Farklılaşma
Why teams choose it
The product is designed for adoption, not a slide deck.
Built around real operations
Designed for the decisions people make every day.
Clear ownership
Designed for the decisions people make every day.
Practical deployment
Designed for the decisions people make every day.
Consultative onboarding
Designed for the decisions people make every day.
Fiyatlandırma
Yıllık lisans
Yıllık lisans
$49 / yıl
Yıllık lisans standart kurulumu ve küçük güncellemeleri kapsar; derin entegrasyonlar, özel eğitim ve özel geliştirmeler ayrıca kapsamlandırılır.
İlgili hizmetler
Daha derin özelleştirme gerektiğinde
Blogdan
Bu alanda daha fazla okuyun
SSS
SSS
Bu ürün kimler için?
Tekrarlayan operasyonel işi olan, sorumlu, durum ve takip isteyen ekipler için.
Excel veya WhatsApp’tan farkı ne?
Bu araçlar canlı durum ve kapanış tutmaz; ürün ölçülebilir bir akış kurar.
Canlı demo var mı?
Evet. Demo standart akışı gösterir; ortamınız danışmanlıkta netleşir.
Yıllık lisans neleri kapsar?
Standart kurulum ve küçük güncellemeler; derin entegrasyonlar ayrıca fiyatlanır.
Özelleştirilebilir mi?
Evet. Alanlar, akışlar, roller ve entegrasyonlar analiz sonrası planlanır.
Ne zaman uygun değildir?
Sadece sohbet yeterliyse veya ilk günden tamamen özel kurumsal suite gerekiyorsa.
Can we see a live demo?
Yes. We can walk your team through a live, relevant scenario.
Is the product configurable?
Yes. Roles, statuses and fields can be configured for the standard workflow.
Can you help with implementation?
Yes. We scope migration, integrations and training during consultation.
What does the annual license include?
It covers standard deployment and minor updates; deeper integration and custom training are separate.
Yazılım ortamı
HamTicket in practice
Sürüm geçmişi
-
Sürüm 2.5.0
- Queue kanban and readable SLA with time left or minutes overdue
- Searchable knowledge base with seeded articles linked from tickets
- Performance report with first-response, breaches and CSAT; WhatsApp/Bale intake in the 10-minute walkthrough
-
Sürüm 2.4.0
- Role tours armed after quick login for a 10-minute walkthrough
- WhatsApp/Bale channel intake polish with honest queued-demo labels
- Aligned sales-ready path: intake → ticket → reports
-
Sürüm 2.3.0
- Clearer role tours with real on-page highlights
- Richer notification center and daily summary for managers and agents
- Polished channel inbox, mobile navigation, and report exports
-
Sürüm 2.2.0
- WhatsApp/Bale intake queue with one-click conversion into tickets
- Channel message inbox, templates, and in-app notification center
- Excel report exports, post-close satisfaction survey, and role onboarding tour
-
Sürüm 2.1.0
- Improved workflow visibility
- Refined team reporting
-
Sürüm 2.0.0
- Updated role controls
- Improved everyday navigation
-
Sürüm 1.2.0
- Standard deployment baseline released
-
Sürüm 1.1.0
- اولویتبندی تیکت و برچسب وضعیت شفاف
- بهبود ثبت درخواست با فیلدهای عملیاتی پایه
-
Sürüm 1.0.0
- انتشار MVP: صف تیکت متمرکز، ثبت و بستن درخواست
- جریان وضعیتدار از ثبت تا بستهشدن
İş akışını canlı demoda görün
Ekibinizin bugün nasıl çalıştığını anlatın; odaklı bir görüşme ve canlı demo hazırlayalım.