internal helpdesk · HamTicket
HamTicket — Internal ticketing software for accountable support
Verplaats dagelijks werk van losse berichten naar een heldere, verantwoordelijke workflow.
Introductie
HamTicket: Internal ticketing software for accountable support
HamTicket geeft teams één werkruimte voor support requests, queues, SLA targets, roles and a knowledge base. It is made for IT, administration and internal support teams.
creëert een gedeelde operationele routine: elk item heeft context, een eigenaar en een zichtbare volgende stap. Teams retain the history and reduce reliance on personal memory.
Use HamTicket to make routine work measurable without forcing people into a generic inbox.
Probleem
The cost of scattered work
Wanneer werk via chats, gesprekken en spreadsheets loopt, wordt eigenaarschap onduidelijk en raken belangrijke taken uit beeld.
The result is slower service, rework and management decisions based on incomplete information.
- Requests are lost between channels
- Priorities are not visible
- Ownership is unclear
- Repeat work consumes time
- Reporting arrives too late
Oplossing
How HamTicket brings order
HamTicket creëert een gedeelde operationele routine: elk item heeft context, een eigenaar en een zichtbare volgende stap.
The workflow supports support requests, queues, SLA targets, roles and a knowledge base while giving managers a dependable view of progress.
- Capture work in one place
- Assign a clear owner
- Set priority and due dates
- Track status and history
- Review live operational indicators
Mogelijkheden
Capabilities for everyday work
HamTicket focuses on the tools a team needs to run the process consistently.
A single source of truth
Designed for the decisions people make every day.
Role-aware access
Designed for the decisions people make every day.
Actionable dashboards
Designed for the decisions people make every day.
Searchable history
Designed for the decisions people make every day.
Configurable workflow
Designed for the decisions people make every day.
Export-ready reporting
Designed for the decisions people make every day.
Hoe het werkt
A practical path to launch
Start with the process your team already uses, then improve it with evidence.
Map your current process
Designed for the decisions people make every day.
Configure roles and workflow
Designed for the decisions people make every day.
Import the essential starting data
Designed for the decisions people make every day.
Review adoption with your team
Designed for the decisions people make every day.
Goede fit
A good fit for
HamTicket works best when work needs a repeatable owner-led flow.
- Teams with recurring operational work
- Managers who need dependable visibility
- Organizations replacing spreadsheets
- Businesses ready to standardize a process
Minder geschikt
Not the right fit for
A focused product is more useful than an overpromised platform.
- A replacement for every enterprise platform
- A consumer marketplace or checkout product
- A fit for teams with no repeatable process
Differentiatie
Why teams choose it
The product is designed for adoption, not a slide deck.
Built around real operations
Designed for the decisions people make every day.
Clear ownership
Designed for the decisions people make every day.
Practical deployment
Designed for the decisions people make every day.
Consultative onboarding
Designed for the decisions people make every day.
Prijzen
Jaallicentie
Jaallicentie
€45 / jaar
De jaarlicentie omvat standaardimplementatie en kleine updates; diepe integraties, maatwerktraining en specifiek ontwikkelwerk worden afzonderlijk begroot.
Gerelateerde diensten
Wanneer u dieper maatwerk nodig heeft
Uit de blog
Lees meer over dit domein
FAQ
FAQ
Voor wie is dit product?
Voor teams met terugkerend operationeel werk die eigenaarschap, status en opvolging nodig hebben.
Verschil met Excel of WhatsApp?
Die tools houden geen levende status of afronding bij; het product maakt een meetbare flow.
Is er een live demo?
Ja. De demo toont de standaardflow; jullie omgeving wordt in consultatie afgestemd.
Wat dekt de jaallicentie?
Standaard deployment en kleine updates; diepe integraties worden apart begroot.
Kan het worden aangepast?
Ja. Velden, flows, rollen en integraties worden na analyse gepland.
Wanneer past het niet?
Als je alleen chat nodig hebt, of meteen een volledig custom enterprise-suite.
Can we see a live demo?
Yes. We can walk your team through a live, relevant scenario.
Is the product configurable?
Yes. Roles, statuses and fields can be configured for the standard workflow.
Can you help with implementation?
Yes. We scope migration, integrations and training during consultation.
What does the annual license include?
It covers standard deployment and minor updates; deeper integration and custom training are separate.
Softwareomgeving
HamTicket in practice
Versiegeschiedenis
-
Versie 2.5.0
- Queue kanban and readable SLA with time left or minutes overdue
- Searchable knowledge base with seeded articles linked from tickets
- Performance report with first-response, breaches and CSAT; WhatsApp/Bale intake in the 10-minute walkthrough
-
Versie 2.4.0
- Role tours armed after quick login for a 10-minute walkthrough
- WhatsApp/Bale channel intake polish with honest queued-demo labels
- Aligned sales-ready path: intake → ticket → reports
-
Versie 2.3.0
- Clearer role tours with real on-page highlights
- Richer notification center and daily summary for managers and agents
- Polished channel inbox, mobile navigation, and report exports
-
Versie 2.2.0
- WhatsApp/Bale intake queue with one-click conversion into tickets
- Channel message inbox, templates, and in-app notification center
- Excel report exports, post-close satisfaction survey, and role onboarding tour
-
Versie 2.1.0
- Improved workflow visibility
- Refined team reporting
-
Versie 2.0.0
- Updated role controls
- Improved everyday navigation
-
Versie 1.2.0
- Standard deployment baseline released
-
Versie 1.1.0
- اولویتبندی تیکت و برچسب وضعیت شفاف
- بهبود ثبت درخواست با فیلدهای عملیاتی پایه
-
Versie 1.0.0
- انتشار MVP: صف تیکت متمرکز، ثبت و بستن درخواست
- جریان وضعیتدار از ثبت تا بستهشدن
Bekijk de workflow in een live demo
Vertel hoe uw team vandaag werkt; wij bereiden een gerichte consultatie en live demonstratie voor.