إضافة ووردبريس · Hamranik Support
Hamranik Support — WooCommerce store helpdesk
Turn store support from scattered chat into trackable tickets in My Account — with order context, assignment and team replies.
مقدمة
What store support looks like without a ticket queue
WooCommerce stores often keep support in messengers and email, losing order context. Hamranik Support lets customers open tickets from My Account, link orders/products, and work the queue in admin.
Built for SMB to mid-market stores that want a lightweight helpdesk inside the same site.
Not a heavy enterprise helpdesk — a practical starting point for store support.
المشكلة
When tickets disappear in chat
Without status, owner and order linkage, teams cannot see what is open and customers repeat themselves.
Pressure concentrates on a few people and post-purchase satisfaction drops.
- Scattered chat/email requests
- Weak order linkage
- Unclear assignment and status
- Unsafe or uncontrolled attachments
- Poor visibility of the open queue
الحل
How Hamranik Support organizes the queue
Customers create tickets from My Account; staff reply, add internal notes, assign owners and move status forward.
Notifications and controlled attachments keep context intact.
- Tickets from WooCommerce My Account
- Order and product linkage
- Replies, internal notes, assignment
- Permission-aware attachments
- Basic support reporting
القدرات
Hamranik Support capabilities
Focused on real store-support friction.
My Account > Support
Customers create and track tickets from the store account.
Order linkage
Keep order/product context beside the ticket.
Admin queue
Reply, assign and change status as a team.
Internal notes
Coordinate privately without exposing notes to customers.
Secure attachments
Permission-protected downloads.
Email notifications
Keep customers and staff informed at key points.
Roles & capabilities
Support caps separate from full site admin.
Basic reports
Initial visibility into ticket volume and status.
كيف يعمل
From ticket to close
A short flow for stores with daily post-purchase requests.
Customer submits
Ticket is created from My Account with order context.
Assign
Staff set an owner and status.
Reply & attach
Conversation and files stay on the ticket.
Close
Resolved tickets keep a durable history.
مناسب لـ
A good fit for
If you run WooCommerce and support should stay on-site.
- WooCommerce stores with daily orders
- Small to mid support teams
- Brands that need order-linked tickets
- Buyers who want a real demo first
غير مناسب لـ
Not the right fit for
For internal non-store helpdesk, see HamTicket or custom services.
- Internal helpdesk without WooCommerce
- Full enterprise helpdesk replacement
- Sites not on WordPress
التميّز
Why teams choose it
Tangible store ticketing aligned with the Hamranik plugin family.
Native WooCommerce path
Starts from My Account customers already use.
Scoped demo accounts
Demo access is limited to this plugin.
Family consistency
Shared UI language with Forms and NotifyHub.
Operational focus
Queue, reply, order — not decorative bloat.
التسعير
ترخيص سنوي
ترخيص سنوي
$25 / سنة
An annual license covers standard deployment and minor updates. Deep integrations, custom training and bespoke work are scoped separately.
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الأسئلة الشائعة
FAQ about Hamranik Support
Is WooCommerce required?
The current edition is focused on the WooCommerce store experience. For internal helpdesk without a store, see HamTicket.
How does the demo work?
Scoped demo accounts only see this plugin’s menus so you can try customer and admin roles safely.
What does the annual license include?
Standard deployment and minor updates. Deep integrations and extensive training are scoped separately.
How is this different from HamTicket?
HamTicket is an internal organizational helpdesk product; Hamranik Support is ticketing inside WordPress/WooCommerce.
بيئة البرنامج
Hamranik Support in practice
سجل الإصدارات
-
الإصدار 0.5.3
- تجهيز الإضافة لـ Plugin Check: استعلامات الجداول المخصصة وتعليقات translators وTested up to لووردبريس 7.0
- إعادة صياغة شاشة حول كاعتماد للمؤلف دون ترقية مدفوعة
-
الإصدار 0.5.2
- Admin section headers now show the product name and a short capability list instead of the Hamranik logo
- Dismissible About page keeps the Hamranik credit, logo, and website CTA
-
الإصدار 0.5.1
- Alpine.js unminified source shipped beside alpine.min.js; standard gettext .po/.mo
- Admin Hamranik credit limited to the dismissible About screen
- Prefixed script/style handles as hamranik-support-*
-
الإصدار 0.5.0
- WordPress.org directory readiness: GPL license, readme, matching version tags
- Removed required front-end credit from My Account
- Dismissible admin About credit
-
الإصدار 0.4.3
- Tighter WooCommerce order link, including Ask about this order
- Light first-reply SLA on the queue and reports
- Ten-minute customer and admin walkthrough
-
الإصدار 0.4.1
- Demo role hardening
- Customer/admin UI polish
- Final package prep
-
الإصدار 0.4.0
- Secure attachments and display settings
- Admin/customer pagination
- HTML email templates
-
الإصدار 0.3.0
- Stable My Account path
- Assignment and status
- Basic reporting
-
الإصدار 0.2.0
- Order/product linkage
- Internal notes
See the store ticket queue in the demo
The live demo shows customer and admin roles. Deployment scope is clarified in consultation.