介绍
What store support looks like without a ticket queue
WooCommerce stores often keep support in messengers and email, losing order context. Hamranik Support lets customers open tickets from My Account, link orders/products, and work the queue in admin.
Built for SMB to mid-market stores that want a lightweight helpdesk inside the same site.
Not a heavy enterprise helpdesk — a practical starting point for store support.
问题
When tickets disappear in chat
Without status, owner and order linkage, teams cannot see what is open and customers repeat themselves.
Pressure concentrates on a few people and post-purchase satisfaction drops.
- Scattered chat/email requests
- Weak order linkage
- Unclear assignment and status
- Unsafe or uncontrolled attachments
- Poor visibility of the open queue
方案
How Hamranik Support organizes the queue
Customers create tickets from My Account; staff reply, add internal notes, assign owners and move status forward.
Notifications and controlled attachments keep context intact.
- Tickets from WooCommerce My Account
- Order and product linkage
- Replies, internal notes, assignment
- Permission-aware attachments
- Basic support reporting
能力
Hamranik Support capabilities
Focused on real store-support friction.
My Account > Support
Customers create and track tickets from the store account.
Order linkage
Keep order/product context beside the ticket.
Admin queue
Reply, assign and change status as a team.
Internal notes
Coordinate privately without exposing notes to customers.
Secure attachments
Permission-protected downloads.
Email notifications
Keep customers and staff informed at key points.
Roles & capabilities
Support caps separate from full site admin.
Basic reports
Initial visibility into ticket volume and status.
工作方式
From ticket to close
A short flow for stores with daily post-purchase requests.
Customer submits
Ticket is created from My Account with order context.
Assign
Staff set an owner and status.
Reply & attach
Conversation and files stay on the ticket.
Close
Resolved tickets keep a durable history.
适合
A good fit for
If you run WooCommerce and support should stay on-site.
- WooCommerce stores with daily orders
- Small to mid support teams
- Brands that need order-linked tickets
- Buyers who want a real demo first
不适合
Not the right fit for
For internal non-store helpdesk, see HamTicket or custom services.
- Internal helpdesk without WooCommerce
- Full enterprise helpdesk replacement
- Sites not on WordPress
差异化
Why teams choose it
Tangible store ticketing aligned with the Hamranik plugin family.
Native WooCommerce path
Starts from My Account customers already use.
Scoped demo accounts
Demo access is limited to this plugin.
Family consistency
Shared UI language with Forms and NotifyHub.
Operational focus
Queue, reply, order — not decorative bloat.
定价
年费授权
年费授权
$25 / 年
An annual license covers standard deployment and minor updates. Deep integrations, custom training and bespoke work are scoped separately.
相关服务
当您需要更深定制时
常见问题
FAQ about Hamranik Support
Is WooCommerce required?
The current edition is focused on the WooCommerce store experience. For internal helpdesk without a store, see HamTicket.
How does the demo work?
Scoped demo accounts only see this plugin’s menus so you can try customer and admin roles safely.
What does the annual license include?
Standard deployment and minor updates. Deep integrations and extensive training are scoped separately.
How is this different from HamTicket?
HamTicket is an internal organizational helpdesk product; Hamranik Support is ticketing inside WordPress/WooCommerce.
软件界面
Hamranik Support in practice
版本历史
-
版本 0.5.3
- جایگزینی لوگوی همرانیک در هدر بخشهای ادمین با نام محصول و فهرست کوتاه قابلیتها
- صفحه درباره قابلبستن با اعتبار و CTA همرانیک باقی ماند
-
版本 0.5.2
- منبع Alpine.js در کنار فایل فشرده؛ ترجمه استاندارد gettext
- برند ادمین فقط در صفحه درباره قابلبستن
- پیشوند دستههای اسکریپت و استایل hamranik-support-*
-
版本 0.5.1
- آمادهسازی فهرست وردپرس.ارگ: مجوز GPL، readme و همترازی نسخه
- حذف برند اجباری از حساب مشتری
- صفحه درباره با اعتبار قابلبستن
-
版本 0.5.0
- پیوند محکمتر سفارش ووکامرس؛ تیکت از صفحه سفارش
- SLA سبک پاسخ اول در صف و گزارش
- تور ۱۰ دقیقهای نقش مشتری و ادمین
-
版本 0.4.3
- پایداری دمو و نقشهای محدود
- بهبود UI مشتری و ادمین
- آمادهسازی بستهٔ ارائه نهایی
-
版本 0.4.1
- پیوست امن و تنظیمات نمایش
- صفحهبندی ادمین/مشتری
- قالب اعلان HTML
-
版本 0.4.0
- تثبیت مسیر My Account
- تخصیص و وضعیت پایدار
- گزارش پایه
-
版本 0.3.0
- اتصال سفارش و محصول
- یادداشت داخلی
-
版本 0.2.0
- MVP تیکتینگ ووکامرس
See the store ticket queue in the demo
The live demo shows customer and admin roles. Deployment scope is clarified in consultation.