WordPress plugin · Hamranik Support
Hamranik Support — WooCommerce store tickets
Turn post-purchase chat into a ticket in My Account — with the WooCommerce order beside the thread and a first-reply clock for the shop team.
Introduction
Store tickets, not an internal helpdesk
WooCommerce shops often keep support in messengers and email, so the order disappears and the buyer explains the purchase again. Hamranik Support opens the ticket from My Account, keeps order status and line items on it, and lets staff reply in admin.
For WordPress stores that want support on the same site — not an internal IT or HR desk.
This plugin does not replace HamTicket. HamTicket is an internal team helpdesk; Hamranik Support is customer ticketing on WooCommerce.
Problem
When the order is missing from the ticket
Without an order link, an owner and a first-reply target, the team cannot see which purchase is waiting and the customer pastes the order number into chat.
The queue piles up, replies slip, and post-purchase satisfaction drops.
- Requests scattered across chat, email and Instagram
- Order and items not visible on the ticket
- Unclear owner and status
- No first-reply clock, even a simple one
- Customers pushed toward wp-admin to follow up
Solution
How the ticket stays tied to the purchase
The customer opens a ticket from My Account or from the order itself. Staff see status and line items beside the thread, assign an owner, and use a light first-reply SLA to pick what is late.
Internal notes, controlled attachments and queued notices keep context. A live mailbox is wired after consultation.
- Tickets from My Account — no wp-admin for shoppers
- WooCommerce order and product on the ticket
- Ask about this order from the order page
- Light first-reply SLA by priority
- Admin queue, assignment, replies and reports
Capabilities
What you can click in the demo
Store-support friction only — not an enterprise helpdesk suite.
My Account → Support
Shoppers create and follow tickets from the store account; they never need wp-admin.
WooCommerce order on the ticket
Number, status, total and items stay with the conversation; staff can open the order.
Light first-reply SLA
A simple clock by priority; overdue rows stand out. Not a multi-layer ITIL engine.
Store admin queue
Assign, reply, internal note and status on one desk.
Controlled attachments
Permission-aware downloads for packing photos or invoices.
Queued email notices
In the demo, notices are queued and not sent to a live mailbox.
Scoped roles
Support caps stay separate from full site admin; the demo account is locked down.
Queue and SLA report
Open volume, first-reply time, overdue count and tickets already linked to an order.
How it works
From order to close
A ten-minute path for shops with daily post-purchase questions.
Customer from account or order
The ticket is opened from My Account or with Ask about this order.
Staff see the purchase
WooCommerce status and items sit beside the thread; owner and SLA are visible.
First public reply
A customer-visible reply stops the clock; internal notes do not.
Close
The history stays on that order when the ticket is closed.
Best fit
A good fit for
If you run WooCommerce and support should stay on the store.
- WooCommerce shops with daily orders and after-sale questions
- Small support teams replacing chat with tickets
- Brands that need the order on the ticket
- Buyers who want customer and admin roles in a live demo
Not a fit
Not the right fit for
For an internal team helpdesk, see HamTicket. This product is store ticketing.
- Internal IT or HR support without WooCommerce
- A full enterprise helpdesk with multi-layer SLA
- Sites not on WordPress
Differentiation
Why teams choose it
Tangible store tickets — not a HamTicket clone and not raw chat.
The order is the ticket
From My Account and from the order page; the purchase is not retyped.
Light SLA, not an IT suite
First-reply hours show on the queue. We do not claim HamTicket or ITIL.
Two-role demo
Scoped admin plus My Account customer; dangerous wp-admin menus stay closed.
Same family as Forms and NotifyHub
Shared UI language. Order alerts belong to NotifyHub, not this plugin.
Pricing
Annual license
Annual license
$25 / year
An annual license covers standard deployment and minor updates. Deep integrations, custom training and bespoke work are scoped separately.
Related services
When you need deeper customization
From the blog
Read more about this domain
FAQ
FAQ about Hamranik Support
Is WooCommerce required?
This edition is for WooCommerce stores: tickets from My Account and a linked order. For an internal desk without a store, see HamTicket.
How is this different from HamTicket?
HamTicket is an internal team helpdesk (queues, kanban, knowledge base). Hamranik Support is customer ticketing on WordPress/WooCommerce. They are not substitutes.
What does the light SLA mean?
A first-reply clock by priority (for example four hours on high). Overdue tickets stand out on the queue. It is not a multi-layer enterprise SLA engine.
How does the demo work?
Use demo_support for the admin queue and demo_customer for My Account. Email notices are queued here and are not sent to a live mailbox.
What does the annual license include?
Standard deployment and minor updates. A live mailbox, extra training and bespoke work are scoped separately.
Software environment
Hamranik Support in practice
Version history
-
Version 0.5.3
- WordPress.org Plugin Check hardening: custom-table SQL placeholders, translator comments, Tested up to WordPress 7.0
- About screen reworded as author credit without a premium upsell
-
Version 0.5.2
- Admin section headers now show the product name and a short capability list instead of the Hamranik logo
- Dismissible About page keeps the Hamranik credit, logo, and website CTA
-
Version 0.5.1
- Alpine.js unminified source shipped beside alpine.min.js; standard gettext .po/.mo
- Admin Hamranik credit limited to the dismissible About screen
- Prefixed script/style handles as hamranik-support-*
-
Version 0.5.0
- WordPress.org directory readiness: GPL license, readme, matching version tags
- Removed required front-end credit from My Account
- Dismissible admin About credit
-
Version 0.4.3
- Tighter WooCommerce order link, including Ask about this order
- Light first-reply SLA on the queue and reports
- Ten-minute customer and admin walkthrough
-
Version 0.4.1
- Demo role hardening
- Customer/admin UI polish
- Final package prep
-
Version 0.4.0
- Secure attachments and display settings
- Admin/customer pagination
- HTML email templates
-
Version 0.3.0
- Stable My Account path
- Assignment and status
- Basic reporting
-
Version 0.2.0
- Order/product linkage
- Internal notes
See an order-linked ticket in the demo
Customer and admin roles, the WooCommerce order on the ticket, and a light first-reply SLA are all clickable in the live demo. Deployment scope is clarified in consultation.